Refund & Cancellation Policy

1. General rule for personalised reports

Because each astrology report is created specifically from the information submitted for that order, we do not offer change-of-mind refunds after personalised production has begun or the report has been supplied, except where applicable law gives you a right to cancel, refund or another remedy that cannot be excluded.

2. Statutory withdrawal rights for immediate digital supply

Consumers in some jurisdictions, including the EU/EEA, may normally have a statutory withdrawal period for distance contracts. Where the law permits that right to be lost for immediately supplied digital content or fully performed personalised services, we will rely on that exception only where the legally required conditions are satisfied, including any required prior express consent/request for immediate performance and acknowledgement of the loss of the withdrawal right. If those conditions are not satisfied, your statutory rights remain unaffected.

3. One eligible birth-data correction

If you made a genuine data-entry mistake, you may request one correction to one birth-data element for a report within 30 days of the order. The eligible elements are:

• birth city; or
• birth country; or
• exact birth time; or
• one component of the birth date: day, month or year.

For example, changing the birth day from 2 September to 5 September is one eligible correction. Changing both the birth day and birth time would be two elements and is not covered by the complimentary correction policy. A correction is intended to fix a genuine entry error; it cannot be used to substitute a different person or materially redesign the order.

4. How a correction is handled

Contact support@zzastrology.com within 30 days, provide your order number and checkout email address, identify the single incorrect element, and provide the corrected value. If the request qualifies, we will regenerate the affected report using the corrected value and send the corrected report to the order contact email. We may ask for clarification where the requested change is ambiguous.

5. Lost or accidentally deleted reports

We may retain generated reports and associated report data for up to 30 days after the order. If you accidentally delete or lose your report during that period, contact support@zzastrology.com with your order number and checkout email address. Where the report remains available, we will resend the existing report at no additional charge. We cannot guarantee re-delivery after the 30-day support period.

6. Errors caused by ZZ Astrology

If the delivered report uses information different from the information you correctly submitted, the wrong report is delivered, an attachment is corrupted, or another fulfilment error is caused by us, contact support. We will investigate and, where appropriate, correct or replace the report without charge. This does not count as your one customer-requested birth-data correction.

7. Refunds where legally required

Where applicable law requires a refund, price reduction or other monetary remedy, we will provide the remedy required by law. Approved refunds are normally returned to the original payment method, subject to the payment provider’s processing times.

8. Other digital products

If ZZ Astrology later offers non-personalised eBooks or other digital content, the cancellation and refund rules applicable to those products may differ. The relevant product and checkout information will explain any additional terms, including statutory withdrawal rights where applicable.