Privacy Policy

How ZZ Astrology collects, uses, protects and retains information used to process orders and create personalised astrology reports. (Last updated 24 August 2026.)

1. Who controls your personal information

Trading name: ZZ Astrology
Data controller: Zoltan Zachar, sole trader
Privacy and support email: support@zzastrology.com
Customer support: Email only for routine enquiries.
Legal/business address: 23 Queensmere Drive, Manchester, Clifton, M27 8PY, United Kingdom

2. Information we collect

Order and contact informationInformation supplied through checkout, such as your name, email address, billing information, order reference and products ordered.

Birth informationThe name or nickname, date of birth, exact birth time, birth city and birth country submitted for a report.

Other-person informationFor reports involving another person, the birth information you choose to submit about that person.

Support and technical informationMessages you send to support and technical information reasonably required to operate, secure and troubleshoot the website and order process.

3. Why we use this information

To take payment, process your order and deliver the digital product you purchased.
To calculate and generate the personalised astrology report requested.
To send the report and transactional messages and provide customer support.
To correct eligible data-entry mistakes and resend reports during the support period described in our Refund & Cancellation Policy.
To prevent fraud, secure the service, troubleshoot failures and keep records required by tax, accounting and other applicable laws.

4. Legal bases

We process information needed to take, fulfil and support an order because it is necessary to perform our contract with you or to take steps at your request before entering that contract. We may process limited information where necessary to comply with legal obligations, and may rely on legitimate interests for proportionate security, fraud prevention, service administration and the establishment or defence of legal claims. Where consent is legally required for a particular activity, we will request it separately.

5. Information about another person

If you provide another person’s details for a relationship, compatibility or other report, you are responsible for ensuring that you are entitled to provide that information. Please provide only the information needed for the report. We use that information to generate and support the report you ordered and not for unrelated marketing.

6. Service providers and recipients

We use service providers to operate the store and fulfil orders. These may include Shopify for the online store, checkout and order administration; hosting and infrastructure providers such as Railway; email-delivery providers such as Resend; and report-generation technology providers used by the application. Payment information is handled through the checkout/payment provider and is not intended to be stored directly in the astrology report application. Providers process information under their own security and data-protection obligations and, where they act as processors, on our instructions.

7. International transfers

Some service providers may process information in countries outside your country of residence or outside the EEA/UK. Where data-protection law requires safeguards for an international transfer, we rely on an applicable lawful transfer mechanism provided by or agreed with the relevant service provider.

8. How long we keep information

Generated reports and the associated submitted birth information may be retained for up to 30 days after the order so that we can resend a report or make an eligible correction requested during that period. After that support period, report-generation data should be deleted or anonymised unless it is reasonably required for a legal claim, security investigation or another legal obligation. Order, payment, invoice, tax and accounting records may need to be retained for longer periods required by applicable law. Customer-support correspondence is retained only as long as reasonably necessary for the enquiry and legitimate record-keeping.

9. Your data-protection rights

Depending on the law that applies, you may have rights to request access to your personal information, correction of inaccurate information, erasure, restriction of processing, portability of certain information, and objection to certain processing. Where processing is based on consent, you may withdraw that consent without affecting processing already carried out lawfully. To exercise a right, contact support@zzastrology.com. We may need to verify your identity before acting on a request.

10. Complaints

You may raise a privacy concern with us at support@zzastrology.com. You may also have the right to complain to the data-protection supervisory authority responsible for your country or for the place where the relevant processing occurred.

11. Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, alteration, disclosure, loss or destruction. No online service can guarantee absolute security.

12. Browser storage, cookies and similar technologies

The site uses cookies, browser storage and similar technologies where needed to operate the basket, forms, security and checkout. For more information, including how optional technologies are handled, see our Cookie & Browser Storage Policy.

13. Changes to this policy

We may update this policy when our website, providers, report-generation process, retention practices or legal obligations change. The latest version will be posted on this page with its updated date.